Guest Checkout shopping is available for customer who don't wish to register an account. Please note, you have to sign up to shop via our mobile app.

However, registering with us will help you be informed of latest offers & promotions, easy return, tracking and will speed up the ordering process.

Yes. To add media follow these steps:

1. Enter the app’s Settings

2. Click on the “Manage FAQs” button

3. Select the question you would like to add media to

4. When editing your answer click on the camera, video, or GIF icon

5. Add media from your library.

You can edit the title from the Settings tab in the app.

If you don’t want to display the title, simply disable the Title under “Info to Display”.

Before completing your order, you can remove items from your basket by clicking on the (X) sign in the "My Cart" section, and you can add new items by clicking on the "Continue Shopping" button.

Items cannot be added or removed after the order is complete.

Once you have applied a valid coupon code, the discounted amount will reflect in the total breakdown in your basket.

From day one, as Freebird our priority has been 100% customer satisfaction. If you have received a defective/damaged item and to avoid problems like this from repeating, contact us via our WhatsApp support line or email freebird_fitness@outlook.com with a detailed explanation, "Order Number" and "Product Number/Name" information, full size photo of the product, close-up photos of the defective/damaged area and a photo of the labels inside-outside.

Our Customer Service team will immediately take you through the return process of the product(s) you as soon as possible. Once the products you return has been verified and completed, your refund for the product(s) will be made.

From day one, as Freebird our priority has been 100% customer satisfaction. If you have received a wrong item and to avoid problems like this from repeating, contact us via our WhatsApp support line or email freebird_fitness@outlook.com with a detailed explanation, "Order Number" and "Product Name/Number" information, full size photo of the product, close-up photo of what is wrong (e.g. size) and a photo of the labels inside-outside.

Our Customer Service team will immediately take you through the return process of the product(s) you as soon as possible. Once the products you return has been verified and completed, your refund for the product(s) will be made.

No, the customer is liable for arranging and shipping fees. We recommend using a tracking service to ensure your items reaches us safely. Freebird is not responsible for lost or stolen items. You must also meet the returns criteria, please review our return policy.

Please email freebird_fitness@outlook.com should you not receive your order within 7 days for UK orders *. For all other orders please allow 15 days before emailing Freebird.

In addition, you can get in touch with the shipping company with your "Shipment Code" included in the e-mail and SMS notifications that will be sent to you when your order is delivered to the cargo company, or you can follow the status of your cargo on the website.